If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Kaheala, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 7-10 days of our receiving your return. If you require an exchange, please place a new order online or telephone on 07701 074278.
Please email ask@kaheala.co.uk with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-
Kaheala, 5 Thornton Street, Barrow-on-Humber, North Lincolnshire, DN19 7DG
Please enclose a note stating your reference number if given and the reason for your return.
Kaheala is committed to protecting your privacy and as such does not pass information concerning you to other businesses. However, Kaheala may use information collected about you to process orders and to supply goods and services to you in the future. Kaheala does not sell, swap or rent your personal information to any other business.
When you place an order Kaheala gathers the following information: your name, Products viewed, registered credit/debit card address, delivery address, email address, credit/debit card number, expiry date and issue number (where appropriate) and Kaheala also requests from you a contact telephone number which enables Kaheala to contact you if there is any query with your order. Further, Kaheala may provide your telephone number and other details as necessary to couriers for the express purpose of contacting you regarding delivery. Please allow 7-30 days for any purchases if Kaheala are out of stock. Note: that all credit card/debit card details are shredded once your payment has been completed.
Kaheala is a registered business and abides by the provisions of that Data Protection Act. Kaheala Endeavour’s to take all reasonable steps to protect your personal information but can not guarantee the security of any data you disclose online and any liability whatever in respect of such information and its security is hereby expressly excluded, except insofar as exclusion may be unlawful or any breach of security is due to our willful default.
You have a legal right to see personal data (as defined by the Data Protection Act 1998) that Kaheala keep about you. Such request must be in writing, with proof of identity and payment of a nominal fee. Please contact Kaheala for further information.
By registering as a user of Kaheala’s website, using the website and/or ordering Products from Kaheala, you consent to the collection and use of personal information by Kaheala. Kaheala’s website will be regularly updated with the latest information on this privacy policy. Any enquiries relating to this privacy policy should be sent to:
Kaheala, 5 Thornton Street, Barrow-on-Humber, North Lincolnshire, DN19 7DG.